IMPORTANT NOTICE DURING COVID19 PANDEMIC
INTERNATIONAL SHIPPING FROM U.K. TEMPORARILY
SUSPENDED - UPDATED 19/12/20
We, at Chocolate Baroque, always put our customers interests first; it is part of the customer care we offer each and every one of you. During these very difficult and worrying times we want to say a couple of things. As an online business we have been actively encouraged by the government to continue working. There is only David and I here and we come to work, see no one and go home. We manufacture your rubber stamps to order and all products we currently have available have been in our warehouse, safely stored, for at least four weeks. All our packaging has also been delivered before the pandemic so we know it is both safe for us to use and also to send to you.
We are conscious of keeping postal staff safe and are therefore now only sending out orders on Mondays, Tuesdays and Fridays. As the situation continues we may review this again. Sadly we will have to suspend sending out international orders for the foreseeable future as both the postal and parcel system are now imposing temporary surcharges on all shipments. As these are variable we are unable to predict from one order to the next how much this will be. We pride ourselves on being a transparent organisation and have never had any hidden charges, so we feel it is unfair on our overseas customers to add extra costs in the present uncertain climate. Again we will review this as the weeks progress. At present orders to Europe are unaffected, but this may also change in the coming weeks. UPDATE 29th Sept 2020. Please note we are now experiencing banking charges for refunding monies for those people who have not read this notice and continued to order. PLEASE DO NOT ORDER IF YOU LIVE OUTSIDE THE UK. If you still make an order and we have to make a refund we will deduct the bank charge for so doing. Sorry it has come to this but we cannot afford to lose money in this way.
We would like to thank all our customers for their support of our company and hope you will continue to shop with us if you are able. And if not now we will welcome you again in the future. Please stay safe, take care of yourselves and your loved ones and remember we will get through this together. Lesley and David